Managing Partner, Retail Systems Research (RSR)
Brian Kilcourse, Managing Partner at Retail Systems Research (RSR), has more than 30 years experience in the extended retail industry, and is recognized as one of the top retail technology leaders in the United States. Before forming the RSR partnership, Brian was President & Chief Executive of Retail Systems Alert Group (RSAG), Brian is a frequent public speaker on subjects ranging from emerging technologies to IT governance and best practices. He also has led training seminars on the subject of "selling IT to retailers." Brian has authored research reports on Multi-Channel Retailing, Supply Chain Collaboration, Customer Data Security, RFID, Business Intelligence, IT governance and alignment, among other topics.
Brian was the SVP & CIO at Longs Drug Stores for ten years from 1993 through 2002. One of the top retail CIO's in the United States during his tenure, Kilcourse was named one of the Premier 100 IT Leaders by Computerworld magazine and by Information Week as leader of the #1 retail IT shop in 2001.
Brian holds a BA degree in Management from St. Mary’s College of Moraga, CA.
His most recent book is The Social Organism: A Radical Understanding of Social Media to Transform Your Business and Life (co-authored with Oliver Luckett), about how social media behaves just like a living being—and how understanding its form and function can let you navigate the worlds of business, economics, culture, marketing and more with precision and intelligence.
Currently Senior Advisor to the Digital Currency Initiative at the MIT Media Lab, Casey has two decades of experience as a journalist—most recently as a senior columnist at The Wall Street Journal, covering digital currency, global finance, and economics. In addition to co-authoring The Age of Cryptocurrency: How Bitcoin and Digital Money Are Challenging the Global Economic Order—a “timely and colorful book [that] is a rewarding place to learn it all” (The New York Times) and “the most thorough and readable account of the short life of this controversial currency” (The Washington Post)—and hundreds of bylines at WSJ, he has written for Foreign Policy, The Washington Post, The Financial Times and many other publications. He is also the author of two prior books: The Unfair Trade: How Our Broken Financial System Destroys the Middle Class and Che’s Afterlife: The Legacy of an Image.
Ramping up retail innovation
11:30am – 12:15pm | Thursday October 4th
It’s no secret to retail watchers that compared to other industries retailers have historically been technology spending laggards. But now, retailers are under pressure to innovate, from investors, the media, competitors, technology providers, and most of all, from consumers. Shoppers today are adopting new technologies to find better solutions to their lifestyle needs at better prices delivered more conveniently. Today’s Retail Winners are learning that yesterday’s innovative ideas are tomorrow’s table stakes, and that to be successful they must make innovation a part of the company’s culture. But innovation comes at a cost; retailers must establish the right balance between tried-and-true operational practices and new ideas that will invigorate their brands and improve performance.
Brian Kilcourse will share RSR Research’s latest findings on innovation in Retail, and how companies are addressing the challenges and opportunities in today’s hyper-competitive market with an infusion of new ideas and new technologies, and how Retail Winners are using innovation to turn customers into advocates.