Principal Analyst, Founder, and Chairman, Constellation Research Inc.
R "Ray" Wang (pronounced WAHNG) is the Principal Analyst, Founder, and Chairman of Silicon Valley based Constellation Research, Inc. He's also the author of the popular business strategy and technology blog "A Software Insider’s Point of View".
With viewership in the 10's of millions of page views a year, his blog provides insight into how disruptive technologies and new business models such as digital transformation impact brands, enterprises, and organizations. Wang has held executive roles in product, marketing, strategy, and consulting at companies such as Forrester Research, Oracle, PeopleSoft, Deloitte, Ernst & Young, and Johns Hopkins Hospital. He is a prominent and dynamic keynote speaker and research analyst working with clients on digital, innovation, business model design, engagement strategies, customer experience, matrix commerce, and big data.
His new best selling book Disrupting Digital Business, published by Harvard Business Review Press and now globally available provides insights on why 52% of the Fortune 500 have been merged, acquired, gone bankrupt, or fallen off the list since 2000. In fact, this impact of digital disruption is real. However, it’s not the technologies that drive this change. It’s a shift in how new business models are created.
His Silicon Valley research firm, Constellation Research, Inc., advises Global 2000 companies on the future, business strategy, and disruptive technology adoption. Ray is a regular contributor to Harvard Business Review and well quoted in The Wall Street Journal, Forbes, Bloomberg, CNBC TV, Reuters, IDG News Service, and other global media outlets. Wang has thrice won the prestigious Institute of Industry Analyst Relations (IIAR) Analyst of the Year Award.
AI, mass personalization and frictionless retail
9:50am – 10:40am | Thursday October 4th
Join Ray as he discusses how to deliver frictionless, immersive and contextually relevant customer experiences. The future of commerce and retail requires a rethink of not only the customer-interaction, but also the value exchange. Discover how AI-driven smart services will power the ability to deliver mass personalization at scale. Move beyond omni/multichannel to a world of infinite ambient orchestration. Forget the channels; it’s the content and context, that drive how actual goods and experiences are delivered. Firms must look beyond the sale to what happens after that experience and perpetuate the brand.
Experience 3 days of content at Xcelerate 2018
AI and frictionless retail