Agenda 2019

*Timings and specific session slots subject to change.





Tuesday September 17th



12:00 - 13:30

Welcome Lunch

13:30 - 14:15

Welcome to Breathing AIR into Retail

Customers want their in-store experience to meet all of their needs - and enrich their online experience. They’re time optimizers. Experience seekers. Health conscious. Retail can’t meet these demands with traditional approaches.
View full abstract

Dr Pallab Chatterjee

Chairman & CEO, Symphony RetailAI

14:15 - 14:50

Future Expectations in Retail. What’s coming in the near future?

The world is just more complex – from data, consumer measures, workforce talent to the growing number of stakeholders whose expectations are to be met.
View full abstract

Alasdair James

Global Executive and Board Director, Symphony RetailAI

14:50 - 15:30

Building a responsive retail supply chain for a changing society

Driven by three imperatives - health, environmental and social, Carrefour is reinventing its model to promote a shared ambition: become the world leader in the food transition for all.
View full abstract

Franck Noel-Fontana

Director of Replenishment Transformation, Carrefour France

15:30 - 16:00

Coffee Break in Innovation Zone

Track 1

Track 2

16:00 – 16:30

Jan Hanussek
Managing Partner, Strategix

Category Management - 30 years later

In his presentation, Jan will briefly outline the history and transition process of Category Management over the years.
View full abstract

Artur Topolyan (Deputy Chairman)
Jacob Fishman (Commercial Director)
Magnum Cash & Carry

Understanding customers and global trends - to catch the next wave

Every retail situation is unique, none more so than for Magnum Cash & Carry who are building modern retail in the world’s largest landlocked country, Kazakhstan, serving a population of 18m and where traditional trade is much of culture rooted back in history.

16:35 - 17:05

Lev Volkov
CEO, Samberi

Driving category management transformation

Coming soon

Patrick Buellet 
Chief Strategy Officer
Patty McDonald 
Global Product Marketing Director
Symphony RetailAI

How AI turns your data into demand forecasting advantage

Discover how machine learning and AI improve demand forecast accuracy and what you should expect.
View full abstract

17:15 - 18:00

Guest Keynote

Putting people in the right position, keeping them alert, trained, and encouraged is the core of a winning formula.
View full abstract

Herbert Nitsch

World champion freediver

19:00 - end

Cocktail reception / evening event

Wednesday September 18th



7:30am - 9:00am

Breakfast in the Innovation Zone. Registration Open

9:00 - 9:50

Driving profitable growth in todays digital world

The key dynamics of driving profitable growth in grocery retail are well known and understood, but as retail goes digital the customer journey is changing and data is enabling much greater levels of insight.
View full abstract

Tom Rose

SPAR International

9:50 - 10:30

How AI helps you focus on what matters in your demand forecast

SpartanNash is an American food distributor and grocery store retailer headquartered in Byron Center, Michigan. The company’s core businesses include distributing food to independent grocers, military commissaries, and corporate-owned retail stores in 44 states, Europe, Latin America, and the Middle East.
View full abstract

10:30 - 11:00

Coffee Break in Innovation Zone

Track 1

Track 2

11:00 - 11:30

Sindre Strupstad Andreassen
Head of business development and continuous improvement
REMA 1000

Radical change to win the battle for market share

With near real-time inventory REMA 1000 are able to improve availability and employee productivity within their stores.
Read abstract

Ger O'Flynn
Head of Commercial IT

The Perfect Order

With the ever-increasing pressure on store efficiency, inventory levels and the supporting supply chain, Musgrave decided to expand the use of Symphony RetailAI’s technology to allow their retail partners in store to better utilise staff hours in store.
View full abstract

11:40 - 12:10

Jonathan Tye-Walker
Client Director
Symphony RetailAI

How AI eliminates ineffective promotions, optimizes category spend and improves forecast accuracy

Retail and CPG executives are painfully aware that they invest billions in trade promotions each year, but many fail to break even. How can AI help?
View full abstract

Krešimir Ležaić
SVP of IT and Telecommunications

From hypermarkets, convenience and click & collect to new formats, what’s next for Mercator?

Mercator has always prided itself on delivering the best experience for its shoppers – online and instore. In response to a highly competitive context, Mercator is launching new formats and concepts to ensure it firmly remains the store of choice for its customers. What is the impact on the supply chain?
Read full abstract

12:20 - 13:00

Delivering the best shopper experience regardless of store size

With 450 mature stores varying in size between 3,000 and 17,000 square feet, an ever-increasing portfolio of potential products and the need to add value-add services instore, Pets at Home needed to pinpoint the key elements that draw a shopper to a specific product to ensure the key assortment was in the right store, regardless of size, at the right time.
View full abstract

Mark Wilkinson

Head of Space Planning, Pets at Home

13:00 - 14:00

Lunch in Innovation Zone