2019 Agenda





Tuesday October 8th



9:00 - 12:00

Optional CPG Training Workshops

Topco members meeting

12:00 - 13:30

Welcome Lunch in Innovation Zone

13:30 - 14:15

Welcome to Breathing AIR into Retail

Customers want their in-store experience to meet all of their needs - and enrich their online experience. They’re time optimizers. Experience seekers. Health conscious. Retail can’t meet these demands with traditional approaches.
View abstract

Dr Pallab Chatterjee

Chairman & CEO, Symphony RetailAI

14:15 - 14:50

Future expectations in retail. What’s coming in the near future?

The world is just more complex – from data, consumer measures, workforce talent to the growing number of stakeholders whose expectations are to be met.
View abstract

Alasdair James

Global Executive and Board Director, Symphony RetailAI

14:50 - 15:30

The power of customer data

How do you become customer-centric and ensure customer insights are at the heart of your operation? In this presentation, Lisa Kinney will share the journey Albertsons is on.
View abstract

Lisa Kinney

VP, Customer Strategy & Merchandising Analytics, Albertsons

15:30 - 16:00

Coffee Break in Innovation Zone

Track 1

Track 2

16:00 – 16:30

Rick Fink
Director of Supply Chain

Meeting customer expectations in every store

To meet our customer's expectation requires having the right assortment, available at the right time and at a value to our customer. View abstract.

Kevin Stafford
VP Marketing,
K-VA-T Food Stores

Don’t go into personalized marketing blind, use customer insights as your guide

Personalized marketing offers retailers & CPG manufacturers many ways to reach shoppers directly, but which is the most effective? Customer insights has the answer.
View abstract

16:35 - 17:05

Valerie Wilson
VP Merchandising Services, Albertsons Companies

Importance of electronic store mapping to drive sales and profit at retail

Shoppers want local assortments tailored to their needs. Sounds simple, yet where do you start when you’re operating 2300 stores? With accurate maps and store-specific planograms that enable an understanding of the item-to-store relationship.
View abstract

Burt Boudreaux
Food Channel Category Manager,
Link Snack (Jack Link’s)

The evolution of the snack consumer

As the meat snack category has grown from its infancy in 1985, the way we look at the category has changed over the years.
View abstract

17:15 - 18:00

Guest Keynote

Having dived on a single breath to a depth of 525ft/160m, Tanya understands why having the right support system around you is key to success.

Tanya Streeter

World champion freediver

18:00 - end

Evening networking reception in Innovation Zone

Wednesday October 9th



7:30 - 8:45

Breakfast in Innovation Zone.

8:50 - 9:00


9:00 - 9:40

Educate and inspire to make critical connections with shoppers

In this keynote session, Eric Le Blanc will walk delegates through how Tyson Foods approached the challenge of uncovering the deep, unarticulated needs of shoppers to meet them in way that is relevant, growing satisfaction and loyalty.
View abstract

Eric Le Blanc

Tyson Foods

9:40 - 10:20

Develop the right product: Research, analysis & validated shopper insights

Why risk going to market with misaligned product packaging? That's the question Anheuser-Busch InBev asked as they initiated an advanced customer behavioral research project with Symphony RetailAI.
View abstract

Marty Siewert

Global Director Shopper Insights
Anheuser-Busch InBev

10:20 - 11:00

Coffee Break in Innovation Zone

Track 1

Track 2

11:00 - 11:30

Katie Waeltz
Senior Director of Shopper Insights and Analytics, Topco Associates

Driving broad insights into action via customer data

Learn how Topco utilizes their member retailers’ loyalty card data to understand customer behaviors and craft actionable plans of attack.
View abstract

Patrick Buellet
Chief Strategy Officer
Patty McDonald
Global Product Marketing Director
Symphony RetailAI

How AI turns your data into demand forecasting advantage

Discover how machine learning and AI improve demand forecast accuracy and what you should expect.
View abstract

11:35 - 12:05

Misty Deskins
Director Loyalty Marketing
K-VA-T Food Stores
Lindsay Meucci
Director Marketing
Giant Eagle

Personalized marketing best practices to drive sales and CPG engagement

A robust panel discussion among retail marketers who will cover how personalization increases customer loyalty.
View abstract

Ryan Powell
SVP Category Planning
Symphony RetailAI
Rebecca Bello
Vice President
InContext Solutions

Agile Merchandising is a winning strategy: How AI can drive more efficient and effective merchandising processes

Major changes are ahead for how retailers and suppliers execute category resets and assortment planning cycles. 
View abstract

12:15 - 13:00

Panel: Winning secrets for the retail value chain

With guest panel including: Alicia Samuel of Longo Brothers Fruit Markets Inc., Rebecca Bello of InContext Solutions, Mike Troy of Retail Leader and Rick Fink of Heinen's Fine Foods

Panel discussion

Hosted by Brian Kilcourse, RSR Research


Lunch in Innovation Zone